Return Policy

Do not return any order without specific authorization and instructions.

Please contact by phone  1-833-437-3842


  • Products are shipped via Canada Post and will be left at the designated recipient address without requiring a signature.
  • It is the purchaser’s choice and responsibility to notify all gift recipients of the impending delivery of perishable goods.
  • Sanative and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
  • We will not be responsible for deliveries that are refused by the recipient.
  • All return Shipping Costs are at Customers expense. Sanative is not responsible for any shipping re-reimbursements. Shipping cost will vary depending on your location and the weight of your order.